From the Civic Information Needs Census · View all insights →
Urban centers have larger information gaps for transportation
Residents of New York City and Chicago consider transportation info far more important (83-90%) than the national average (56%), but their satisfaction is similar (64%-65%), creating significant negative gaps in cities vs a positive gap nationally.
25%100%
GapNew York City
64%90%
-26%Chicago
64%83%
-19%National
65%56%
+9%Importance: % who say Transportation information is important
Satisfaction: % satisfied with ability to get Transportation information
Gap: Satisfaction − Importance
Source: CINC Surveys, Dec 2024 - Mar 2025 | infocensus.org
Importance: How important is it for you to get information about each of the following topics in your everyday life?
Satisfaction: When you seek out news and information about each of the following topics, how satisfied or unsatisfied are you with the information you are able to get?
Discover more findings from the Civic Information Needs Census.